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Questions

Everything you want to know.

Prints, sculptures, shipping, returns. If it is not here, write to the workshop.

The print

What exactly is a mirror print?

A mirror-finish surface printed with the Arcanis UV ink developed in the workshop, then signed and numbered by hand. The room appears in the surface around the artwork. Every print is designed in 3D, printed, checked and packed in the workshop.

Which sizes and editions exist?

Formats vary by artwork and orientation. Available dimensions and the numbered edition for each format are shown on the product page. A complete edition is never reprinted.

Is every print signed?

Yes. Each print is signed and numbered by hand and comes with its certificate of authenticity, numbered, with an anti-counterfeit holographic badge.

Is a frame included?

No. The four sizes are standard frame sizes, so any framer can mount the print. It arrives with a pair of gloves and a microfiber cloth to handle it.

How do I care for it?

Dust it with the microfiber cloth included. No solvents, no abrasive products, no pressure on the surface.

The sculptures

What comes with a sculpture?

Each sculpture is numbered and signed, and arrives in its presentation box with its framed certificate, a pair of gloves and a microfibre cloth, a steel wall mount and the making-of film on a tablet.

How many will exist?

Fifty of each model, numbered. When the edition is complete, the model retires forever.

Can it hang on a wall?

Yes. A steel bracket made for the hull comes in the box: the sculpture stands on its base on a console, or floats on a wall.

How do I care for it?

Wear the gloves included every time you touch the steel: one fingerprint shows on a mirror. Dust it with the microfibre cloth, nothing else, ever.

When does a sculpture arrive?

Prepared within 3 to 5 business days, then insured delivery: 5 to 10 business days in Europe, 10 to 15 elsewhere. It travels in its presentation box.

Can I return a sculpture?

Yes, within 14 days from delivery, as provided by law. The piece comes back in its box, in the condition it was received.

Shipping

How much is shipping?

Worldwide insured shipping is included in the price. Each print travels in a custom protective tube and you receive a tracking link by email as soon as it leaves the workshop.

When will it arrive?

Orders are prepared within 3 to 5 business days. Delivery then takes 5 to 10 business days in Europe and 7 to 15 business days elsewhere. Weekends and public holidays do not count.

Are there customs duties?

Inside the European Union, nothing more to pay. Outside, duties or import taxes may apply depending on the destination country, and they are charged to the recipient by the carrier.

Returns

Can I return a print?

Yes, within 14 days of delivery, unused and in its original packaging. Write to the workshop first to receive the return instructions. Return shipping is at your cost, there is no restocking fee, and the refund reaches your original payment method within 10 business days after we receive the print.

What if it arrives damaged?

Inspect the tube and the print on delivery. Write within 48 hours with photos of the print, the packaging inside and out, and the shipping label. The print is replaced when possible, refunded otherwise.

Ordering

How do I pay?

By card, and with the express wallets shown at checkout. Payment is secured by Shopify. Prices are shown in your currency from the selector at the top of the page.

Can I see the print before buying?

Every print page opens on a 3D view: drag to rotate it and see the mirror catch the light. The other photos show the print on a wall and what arrives in the tube.

How do I reach the workshop?

Through the contact page. Replies within 48 hours, from the workshop, in English or French.